In the unlikely event that your merchandise is faulty or damaged, please email us immediately at firstname.lastname@example.org. You’ll need to include full details of your order, your contact information, along with a description and photo demonstrating the fault or damage.
Upon receiving your email, our Matta team will contact you within 48 hours to arrange a replacement, refund or repair of your item. Important: Do not return your merchandise to Matta until you have received instructions from us.
If the item you are returning or exchanging was faulty or damaged upon delivery to you, Matta will be responsible for postage costs. However, if the garment is damaged due to mistreatment or normal wear and tear, we will not cover postage costs. We also reserve the right to offer to repair an item wherever possible, before granting a refund or replacement.
Upon Matta receiving an authorised return of a faulty or damaged item, we will contact you to confirm receipt and to arrange your exchange or refund. In the event that your particular item has sold out, we will issue a full refund on the original purchase price. Alternatively, you can choose to exchange the sold-out item for another product or accept a gift voucher from Matta. Any difference in price will be either credited or charged accordingly. Note that we can only refund to the original purchaser using the card that was charged for the original purchase.
We are unable to accept any claims that relate to items that were purchased 3 months or more, prior to the claim date.